Most companies invest in employee training—but what about management training?

A lot of managers are promoted because they were great at their job, not necessarily because they know how to lead people. And that’s where things go wrong.

For decades, businesses have clung to the phrase "The customer is always right."

But is that really true? At what cost?

Organizations often assume that if a little training is good, more must be better. They pile on learning modules, require endless compliance courses, and schedule back-to-back workshops, only to find employees disengaged, overwhelmed, and struggling to retain information. More training doesn’t automatically equate to better results. In fact, ineffective training often leads to fatigue, frustration, and wasted resources.

Effective training programs not only equip teams with the skills they need to excel, but also foster a culture of continuous improvement and innovation.