For decades, businesses have clung to the phrase "The customer is always right."

But is that really true? At what cost?

The world doesn’t stand still—technology advances, industries change, markets shift—and those who thrive are the ones who can adapt to uncertainty without hesitation. While technical skills are important, it’s the ability to problem-solve, learn on the fly, and adjust course when necessary that sets truly successful professionals apart.

Human-centered solutions prioritize the needs, experiences, and insights of individuals—whether employees, customers, or stakeholders—to create strategies that are not only effective but also sustainable.